How to test your telephone line Hemel Hempstead – St Albans

How to test your telephone line Hemel Hempstead – St Albans

This is how to test your telephone line Hemel Hempstead – St Albans
If you have no dial tone, please follow the steps below to fix the problem.

 

How to test your telephone line Hemel Hempstead - St Albans

 

Step 1 – Check how your kit is set up in Hemel Hempstead – St Albans

Check all your cables and make sure everything’s connected properly.

Depending on your socket type, you might need microfilters. These stop your broadband signal from interfering with your phone .

Step 2 – Try testing your phone in Hemel Hempstead

Try using a different phone that you know works. Preferably one that isn’t cordless. Or test your phone on a neighbours phone line to check that it’s working.

If the other phone works on your line, you know your current phone might be faulty.

Step 3 – Test your equipment in Hemel Hempstead

If you’ve recently added or changed any devices or equipment (like other phones, a router or a TV set-top box), unplug everything.

Then test the phone again – if it works, try adding each device back in, one at a time to pin point what was causing the problem.

Make sure you test your phone each time you add something back in the telephone socket. If you find something is faulty, you may need to replace it.

Step 4 – Try the test socket or master socket in Hemel Hempstead

Testing a phone directly in your master socket is the final check to eliminate the fault being within your home. Please see here for information on how to locate your master socket. It will take a few minutes and all you need is a  screw driver and non cordless telephone.

Simply unscrew the lower plastic panel.

How to test your telephone line Hemel Hempstead - St Albans
Pull the faceplate off to reveal the test socket.
Plug a corded phone you know is working directly into the test socket and try calling your landline in Hemel Hempstead again.
BT Test socket

Step 5- Test your phone line for known issues

If you’re still experiencing issues after following the steps above, we may need to send an telephone and broadband engineer to help you.

You can call us telephone engineer Hemel Hempstead 01442 600 702

It’s important that we try and find where the fault is before sending out an engineerin Hemel Hempstead

Openreach, a BT group company who look after the phone lines in the UK, will charge for the visit if they find a fault is within your home. By doing some simple checks yourself, you can reduce the risk of this charge.

 

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