Reporting Damage on the Telephone Network

Tell BT Openreach what it’s about and they will put you in touch with the right team


Ex bt openreach independent telephone engineer hemel hempstead
Reporting damage

If BT Openreach have caused damage to your property in Hemel Hempstead or St Albans during recent work, you can tell them by calling
0800 023 2023, Option 1, then Option 2.
They also want to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public.

If you notice that it has been damaged, or you want to report unsafe BT Openreach worksites.

BT Openreach want you to call them on the Damage Reporting Number, 0800 023 2023 (Option 1).

If you spot any of the following in Hemel Hempstead or St Albans please ring Openreach so they can attend to it quickly:

Damaged underground cables (typically caused by mechanical diggers in built-up areas)
Loose cables or cables dangling from telephone poles
Damaged green cabinets and/or open doors on them
Damaged telephone poles (e.g. poles leaning at awkward angles, or poles that have been completely smashed to the ground)
Loose, cracked or missing manhole covers

The following options are also available on the 0800 023 2023 number.

Reporting External Damage (Option 1)
Reporting graffiti on our external network (i.e. cabinets), 0800 023 2023 (Option 1)
Information about contacting Openreach with general enquiries and complaints (Option 4)
External Network Relocation (Option 2,Option 2)
(To Move or Remove Openreach poles, cables, joint boxes or BT Openreach equipment)
Wayleaves (Option 2, then Option 3)

If you’re having problems with your telephone or internet service, or you need to arrange a BT Openreach engineering appointment, contact your service provider.

They will need to raise the issue with BT Openreach on your behalf.

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