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telephone engineer hemel hempstead

01442 600702

If you have no dial tone, please follow the steps below to fix the problem.

basic-phone-setup-with-pre-filterd-socket - telephone engineer hemel hempstead

Step 1 – Check how your kit is set up

Check all your cables and make sure everything’s connected properly.

Depending on your socket type, you might need microfilters. These stop your broadband signal from interfering with your phone .

Step 2 – Try testing your phone

Try using a different phone that you know works. Preferably one that isn’t cordless. Or test your phone on a neighbours phone line to check that it’s working.

If the other phone works on your line, you know your current phone might be faulty.

Step 3 – Test your equipment

If you’ve recently added or changed any devices or equipment (like other phones, a router or a TV set-top box), unplug everything.

Then test the phone again – if it works, try adding each device back in, one at a time to pin point what was causing the problem.

Make sure you test your phone each time you add something back in the telephone socket. If you find something is faulty, you may need to replace it.

Step 4 – Try the test socket or master socket

Testing a phone directly in your master socket is the final check to eliminate the fault being within your home. Please see here for information on how to locate your master socket. It will take a few minutes and all you need is a  screw driver and non cordless telephone.

Simply unscrew the lower plastic panel.

telephone engineer hemel hempstead telephone and broadband master socket test
Pull the faceplate off to reveal the test socket.
Plug a corded phone you know is working directly into the test socket and try calling your landline again.
BT Test socket

Step 5- Test your phone line for known issues

If you’re still experiencing issues after following the steps above, we may need to send an telephone and broadband engineer to help you.

You can call us for a telephone engineer in Hemel Hempstead on 01442 600 702

It’s important that we try and find where the fault is before sending out an engineer in Hemel Hempstead.

Openreach, a BT group company who look after the phone lines in the UK, will charge for the visit if they find a fault is within your home. By doing some simple checks yourself, you can reduce the risk of this charge.