VOIP Broadband Telephone Engineer Hemel Hempstead 01442 600 702


Who is VoIP aimed at?

VoIP is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of how the  VoIP platform is often used:


Dynamic businesses that want flexibility
Businesses with employees who are regularly on the move or out of the office willnever lose calls as each user can simply tell the system, at the click of a mouse, where the calls should be sent: their desk, their mobile phone (or both!) or their colleague. Also if they miss a call they can pick up their voicemail no matter where they are.

Multi Sites

Ideal for multi-sites
Service is provided centrally so need for an expensive system on each site. VoIP connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.


Organisations that prefer outsourcing and Opex
Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.

Business Continuity

Organisations that need a business continuity solition
In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without the loss of functionality and without expensive call forwarding costs.

Customer Contact

Improving customer contact
Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business.

Training & Monitoring

Training and monitoring
VoIP provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.


Key Features

VoIP is available with the comprehensive range of features below, as well as a range of additional bolt-on options.


Working as part of a team
N-Way Call for convenient collaboration with colleagues
Hunt Groups for distributing and allocating calls across your team
Call Transfer to any internal or external number
Common or customisable settings for Sites, Groups & Departments
Hold a call and pick it up on another phone with Call Park
Answer a group member’s phone with Call Pick Up
Instant Group Call enabling efficient collaboration


Improving your company image
Call Waiting ensures you’re ready to take your next call
Get your messages across with Music on Hold
Avoid calls being passed on and on with Diversion Inhibitor
Provide callers with menu options for call routing using Auto Attendant
Enhance your brand by uploading your company logo & specific adverts
CLI Flexibility enabling efficient collaboration


Ensuring Security & preventing fraud
Use Call History to view all calls made, received & missed
Bar unapproved call types with Call Barring
Allow access to phones using Authorisation Codes


Working efficiently
Last Number Redial for easy repeat dialling
Easily make a call with Click to Dial through the user interface or client
Assign calls to cost centres using Account Codes
Use Presence or Pre-set Availability Profiles to manage incoming calls
No more unwanted calls with Anonymous Call Rejection or Selective Call rejection
Automatic Callback so that you stay productive
Call your colleagues when they are free using Busy Lamp Keys
Show you are unavailable using Do Not Disturb
Company directory available from the handset and up to 100 speed dials for your favourite numbers
Use Call Recording for audit trails, compliance or training purposes


Mobile and flexible working
Manage incoming calls effectively with Call Forwarding
Home Worker lets you take your profiles and settings to your home office
Play a Voicemail message from your desktop, save it or forward a copy to your entire team
Never miss a call with One Number Anywhere and Sequential Ringing
Keep track of important calls with Call Notify by Email
Use your number and preferences on any enabled phone in your company with Hot-Desking
Use your number and profile on any phone, anywhere with Remote Office

Soft Clients

The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the  VoIP service and mobile client to ensure that you can control your user account to handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with VoIP and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations.

New features such as Presence and Instant Messaging add to the core VoIP services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.


Call Blocking

You can utilize this feature when you want to block incoming calls to your phone from a certain number. Just add the number to the list and you don’t have to worry about that anymore.

Call Waiting

This feature alerts you about an incoming call when you are already on another call. You can choose to either attend to that call or let it be handled by the voice mail itself.


Voicemail is a service that would automatically answer all your unattended phone calls and even then when you are already on phone taking another call. Incoming callers can leave a message for you in the voicemail.

E911 Service

This is a very desirable feature as it lets you contact the emergency services in case of any accident. You however need to ensure that your VoIP provider has the most updated address where you are currently living.

International Call Blocking

This feature helps you block all calls to international destinations from your phone. You can unblock them as well at any time, which can save a lot of money for you.

Toll Free Numbers

You can use this feature to let anyone call you without any charges.

These are just few of the features that you just glimpsed above. AXvoice offers a whole range of different useful and in demand service features to its customers. You will find many VoIP providers making tall claims about the quality of service that they offer, but in fact, only few are able to truly deliver what they promised. AXvoice has risen to fame because of the high level of trust that its customers have in its capabilities.